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Improving tension, engaging in healthy, productive debates, and increasing productivity and innovation

Conflict is often thought of as negative. In fact, many leaders tend to avoid conflict situations at work between employees, and between themselves and others at work in hopes the situation will improve or just plain go away. Unfortunately, un-managed conflict escalates and negatively impacts relationships, productivity and the overall workplace environment for everyone.

Workplaces need conflict – healthy conflict – to support company growth and/or sustainability, efficiencies and effectiveness. Healthy conflict ignites creativity, resourcefulness and innovation; builds strong business relationships; increases productivity; and develops a fun culture in which everyone flourishes.


Core Focus: During this one or two-day workshop we help leaders learn to effectively manage unhealthy conflict and to engage team members in healthy debate around important ideas, initiatives, processes and more. Participants will engage in activities, discussions, and relevant case studies around SMART ConflictTM Leadership.


Primary Learning Outcomes:

  • Unearth “the elephant in the room” and resolve dysfunctional conflict quickly

  • Demonstrate skills for leading others to own and negotiate interpersonal disputes

  • Align behaviors and actions to company vision and values/beliefs

  • Create ground rules for engaging in healthy debate 

  • Flex your natural conflict style to create a more beneficial and effective approach to conflict

  • Engage in SMART skills for healthy arguments and debate around ideas and initiatives that support organization objectives

  • Foster creativity and innovation to help employees improve efficiency and effectiveness.


Workshop Details:

Location: In-house

Days: 1 to 2

Pre-work: Yes

Class Size: 8- 26


Who should enroll?

Leaders responsible for managing conflict in their departments, and increasing the effectiveness and creativity of their team members in meeting company objectives and initiatives.

Let's talk about getting SMART


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